Refund policy

Returns

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back until your return has been approved.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

All refunds will be given as store credit only.

Late or missing refunds 
If you haven’t received a refund within 5 days, please contact us at shopisabelgrace@gmail.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopisabelgrace@gmail.com, once your exchange is confirmed send your item to: 9325 Harvard St, BELLFLOWER CA 90706, United States.

Shipping
To return your product, you should mail your product to: 9325 Harvard St, BELLFLOWER CA 90706, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for store credit, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.